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81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service Online Training

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( 899 Learners)

Agent Enablement in Microsoft Dynamics 365 for Customer Service training imparts intelligence on the powerful Customer Service functionality capabilities that a customer service agent can utilize within Microsoft Dynamics 365.

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Duration: 16 Hrs

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Agent Enablement in Microsoft Dynamics 365 Training Course Overview

81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service training imparts intelligence on the powerful Customer Service functionality capabilities that a customer service agent can utilize within Microsoft Dynamics 365. Through this Agent Enablement in Microsoft Dynamics training, the candidates would learn about handling customer’s complaints and resolving cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations.

Moreover, this training helps the candidates in improving their insight on Service Level Agreements, Entitlements, and Queue Management along with analyzing abilities using the relationship insights related to case management and quicker resolution times. As a quality customer service is the base of any organization, this training helps the candidates in the up-lifting their career graph in the relevant field.

Agent Enablement in Microsoft Dynamics 365 Training Course Content

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  • Introduction to service Module
  • Case Management
  • Service Level Agreements
  • Entitlements
  • Queue Management

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Agent Enablement in Microsoft Dynamics 365 Trainer Profile

Build strong Agent Enablement in Microsoft Dynamics 365 skills under expert trainers with 18+ years of industry experience, focusing on real-time project handling, integrations, and financial system implementations.

18+ Years Experienced

Our Agent Enablement in Microsoft Dynamics 365 trainers bring over 18+ years of hands-on industry experience.

Trained 2829+ Professionals

Our Agent Enablement in Microsoft Dynamics 365 trainers have trained over 2829+ students in real-world cloud courses

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Experience practical learning through real-world scenarios, case studies & industry assignments.

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